Last Updated – 13th March 2026

Privacy Policy

Your privacy is important to us, and we respect the value of any information or data you provide on the Company Platform. We have developed this Privacy Policy ("Privacy Policy") to help you understand how we receive, use, store, share, transmit, transfer, delete, or otherwise process (collectively, "Process") your Data. This Privacy Policy describes the measures we take to ensure the protection and security of your Data and explains how you can contact us if you have any questions regarding this Privacy Policy. Please note that the capitalized terms used but not defined herein shall have the same meaning as assigned to them under our Terms of Service ("ToS"). This Privacy Policy further outlines our practices relating to the collection, use, processing, storage, and protection of your Data. This Privacy Policy is published in accordance with the applicable provisions of Indian law, including the Information Technology Act, 2000 ("IT Act"), the Information Technology (Intermediary Guidelines) Rules, 2011, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

INTRODUCTION

This Privacy Policy explains the policy of InfoBayAI's website (hereinafter referred to as "the Website") and InfoBayAI's mobile application (hereinafter referred to as "the App"), with respect to the disclosure, collection, storage, usage, processing, and protection of your information during the course of your interaction with the Website and the App.

For the purposes of this Policy, the Services shall include all services offered by InfoBay AI, including but not limited to data curation, data labelling, large language model (LLM) factuality verification, natural language processing (NLP) solutions, and any related artificial intelligence or data processing services. Accessing or using any of the Website, App, or associated platforms through which these services are delivered shall collectively be referred to as the "Platform".

By using the Platform, you agree to the collection, processing, and use of your data in accordance with this Privacy Policy. The Privacy Policy applies to your use of the Platform, whether accessed through a desktop, laptop, tablet, or mobile device. If you do not understand this policy or do not accept any part of it, then you should not use the Platform, as the case may be. Your use and/or continued use of the Platform amounts to express consent to the terms of this Privacy Policy as well as the Terms of Use.

This Privacy Policy forms part and parcel of the Terms of Use for the InfoBay AI Services and shall be read as a whole. Capitalized terms used here, but undefined, shall have the same meaning as attributed to them in the Terms of Use.

InfoBay AI will not differentiate between who is using the device to access the Platform, so long as the login/access credentials match with yours.

This Privacy Policy also governs any related InfoBay AI properties, services, or extensions, including those operated under different brand names.

INFOBAY AI AS DATA PROCESSING ROLES

In order to provide Services to you, InfoBay AI may receive Data through the Company Platform, including both Customer Data and End User Data as defined in our Terms of Service ("ToS"). This Data is provided by you through the platform for the purpose of enabling us to deliver the Services requested by you, along with related operational and support activities. We process such Data only to the extent necessary to provide the Services and for the ancillary purposes described in this Privacy Policy.

In relation to the processing of such Data, including any personally identifiable information, you are considered the data controller (or data principal/collector), as you collect and submit the Data from your End Users. InfoBay AI acts as a data processor and processes the Data solely on your behalf and in accordance with your instructions, as provided through the platform or as otherwise agreed between the parties.

Our collection, use, and processing of Data on your behalf are governed by the applicable Service Order, agreements entered into between you and InfoBay AI, and the terms set forth in our Terms of Service.

DATA WE COLLECT

InfoBay AI gathers information in two formats:

Data Shared Automatically

When you visit or interact with the Platform, apart from InfoBay AI certain third-party advertisers and/or service providers may use technologies that automatically collect information about you for both transactional (e.g., confirmation of registration, notification of purchase made, etc.) and promotional (e.g., promotions, newsletters, etc.) purposes. Your information may be collected by InfoBay AI or such third-party advertisers and/or service providers in the following ways:

• Log Files: Every time you visit the Platform, InfoBay AI servers automatically receive and log information from your browser and device used to access the Platform (including but not limited to such as IP address, device ID, details of your network operator details such as carrier name, connection type, operating system, browser type, and version, CPU speed, connection speed and request timestamps). This data is anonymized and stored securely. This enables us to validate you as a User, to understand your usage of the Platform, detect unauthorized access & fraud prevention, troubleshooting and helps us to make changes and updates most suited to your needs and interests.
• Mobile Device: When you register your mobile device or use the mobile device to access the App, InfoBay AI will also collect device information such as mobile device ID, model, and manufacturer details, operating system, device settings, network type etc. for the purpose of improving the App's overall functionality, performance, compatibility across devices, detecting/preventing fraudulent activities, unauthorized access, and displaying the content according to your preferences.
• Cookies: Cookies are data files placed on your device, used to keep track of information such as your interaction with social media websites, the content you click on, download, upload, or share, and other activity on the Platform, etc. in order to improve your experience of the Platform by personalizing it to your preferences and usage trends. We use cookies for further analytics and ad targeting purposes. This includes:
  • Essential Cookies – Collect data necessary for login authentication, security, and fraud prevention.
  • Functional Cookies – Store user preferences such as language selection and interface settings.
  • Analytics Cookies – Gather data on usage patterns, session duration, and user behavior for performance insights.
  • Advertising and Third Party Cookies – Placed by advertising and analytics partners (e.g., Google, Facebook) to track browsing activity and deliver personalized content.

  Managing your Cookie Preferences: You can manage or disable cookies through your browser settings. Opting out of advertising cookies will not remove ads but may make them less relevant.

• Tracking Pixels & Web Beacons: Web beacons and tracking pixels are transparent graphic images embedded in our emails and web pages, in order to measure engagement, understand customer behavior and improve the overall quality, functionality, and interactivity of the Platform.
• Mobile Analytics: Mobile analytics software is used by InfoBay AI to collect data on how users interact with the App in order to better understand and customize the functionality of the App's software on your phone. This includes:
  • App's usage Data – Frequency and duration of App usage, most accessed features, and interaction patterns.
  • Installation Data – Source of download (e.g. Google Play, App Store).
  • Device Information – Device ID, model, manufacturer, operating system version.
  • Crash & Performance Data – Logs of app crashes, errors, and performance metrics.

  InfoBay AI does not collect data on unrelated third-party apps installed on your device. However, if an app integrates with InfoBay AI (such as payment apps or authentication tools), limited interaction may be gathered.

• Payment / Purchase Information: In order to access certain paid features and services on the Platform, you may be required to create or log into a separate account on a payment gateway or website such as "Razorpay", "PayU" or "PayTM". Once such an account is created, in order to process your payments/purchases on the Platform, such payment gateway provider may require and collect your details such as:
  • Personal Information – Name, address, phone number and email address.
  • Financial Information – Credit or debit card information, net banking credentials, or details of any web wallets maintained by you.
  • Transaction Metadata – Invoice ID, payment confirmation and order details.

  Any and all payments made/processed or details provided to or shared with such authorized payment gateway providers shall be stored directly by such payment gateway providers, in compliance with PCI-DSS security standards, without any information passing through or relayed to InfoBay AI.

• Public Forums: Any information that is disclosed by you in the comments section or by way of the "create a post" feature, or other public areas of the Platform becomes publicly available content and InfoBay AI shall not be held liable for the security of the same or any personal information that you disclose therein. InfoBay AI also does not control or guarantee the security, confidentiality, or further distribution of such content once posted.
• User Responsibility & Caution: InfoBay AI does not differentiate between users accessing the Platform with the same credentials. All activity conducted while logged in will be deemed to have been performed by the account holder. To protect your data and ensure accurate tracking of your activity, you agree not to share any personal information or personally identifiable information (such as phone numbers, email addresses, financial details, or passwords) in this regard in public forums. InfoBay AI is not responsible for any misuse, unauthorized access, or third-party collection of publicly disclosed information.
• Sensitive Data Disclaimer: Please note that we may use aggregated, non-identifiable insights from public posts, to improve the Service, analyze user engagement, for system administration, and to audit the use of the Service. We do not actively use forum content to identify the individual users or collect personal details.

For the purpose of this Privacy Policy, any passwords, financial information such as credit or debit card details or other payment instrument details, and any other information prescribed by law to be sensitive that may be collected by InfoBay AI during your use of the Platform and the Services provided thereon, shall be referred to as "Sensitive Personal Data or Information".

Data You Provide

InfoBay AI collects the following user-provided data upon registration or during platform usage. This includes information as mentioned below:

• Profile Information – Full name, username, email, password (encrypted & stored securely), Profile Image (if uploaded by the User)
• Demographic Data – Date of Birth, Exam Preferences, Language Preferences, Location (as provided by the user, not GPS-tracked)
• Phone Number
• Payment/Purchase Information – Transaction details (invoice history, purchase records), payment method (card type, digital wallet, UPI, etc.)
• User-Generated Content – Posts, comments, uploaded documents
• Activation Key – Purchased through third party E-commerce sites

HOW WE USE YOUR DATA

When you use the Platform by way of registration, login, creation of a user account or creation of a post, purchase of a test series, attempting a mock test, etc., or by way of interaction via third party websites and/or mobile applications or by way of any other communication with the Platform, InfoBay AI may collect your personally identifiable information including name, date of birth, gender, demographic information (location and language settings), photos (if uploaded by the user), e-mail address, telephone number, mobile phone number, credit card or debit card details, UPI or other payment instrument details, geographic location, mailing address, social media account details (if linked by the user) including a list of contacts/friends and examination preference.

By registering on the Platform, you expressly agree and confirm your consent to providing InfoBay AI your aforementioned personal data, which is lawful, necessary, and permissible for the purposes stated in this Privacy Policy. You at all times have the right to withdraw consent, however, doing so may limit your access to certain services. InfoBay AI is not liable to provide you with its Services in the absence of or your refusal to provide the aforesaid required information.

Additionally, InfoBay AI is not liable to ensure or maintain the same quality of its Services to you, as it may for a user who provides all the aforementioned information. Refusal to provide optional data will not affect access to core services.

Activation Key Usage: An Activation Key is a 10 digit unique code that may be purchased through InfoBay AI's authorized e-commerce partners. This activation key is entered in the designated "Activation Key" option on the Website or App to access the mock tests on our portals. InfoBay AI does not store or track individual activation keys after validation.

User-Generated Content & Public Information: Any information provided by you under InfoBay AI's "create a post" feature, comments, upvotes, forum interactions, or otherwise any information that you provide on the Platform is not personal information and shall become part of InfoBay AI's published content. InfoBay AI reserves the right to use, reproduce, distribute, and modify such content for purposes including but not limited to improving its products and services, developing new products and services, marketing, and promotional activities without further consent.

Marketing & Communication: InfoBay AI uses the information you provide to notify you of updates to our Services, changes to our Terms of Use or Privacy Policy, and to manage our business, including financial reporting, billing, and the development of new products and services.

Explicit Opt-In for Marketing: Before receiving any marketing or promotional communications via Call, SMS, WhatsApp, or Email, you will be asked to provide explicit consent through a clearly presented opt-in checkbox during registration, onboarding, or any relevant platform interaction. Marketing communications will only be sent to users who have actively opted in.

Easy Opt-Out: You may withdraw your consent and opt out of marketing messages at any time through:

• Your account settings on the Platform
• The unsubscribe link provided in emails
• By contacting our support team at [email protected]

Please note that even if you opt out of marketing communications, InfoBay AI reserves the right to send essential service notifications related to your account, transactions, or security alerts. By using the Platform, you acknowledge and agree to this opt-in mechanism and understand your ability to manage your preferences at any time.

THIRD PARTY DATA SHARING

InfoBay AI shares your personal information with third parties only under specific circumstances ensuring such sharing is necessary to provide you with the services you agreed with or, that InfoBay AI is legally bound to provide. As a strict policy, we will not disclose, share or exploit your information with anyone without your express permission. However, we may be mandated under law or under contracts to make certain limited disclosures under the following circumstances:

• Legal Obligations: InfoBay AI may disclose any of the aforesaid information, including your personally identifiable information or Sensitive Personal Data or Information, without obtaining separate consent from you, if and when such information is requested or required by law or by any court or governmental agency or authority for the purposes of verification of identity, prevention, detection, investigation of any criminal activity, or for prosecution and punishment of offenses.
• Service Providers: We may disclose your information (excluding Sensitive Personal Data or Information) to our trusted service providers and business partners ("Service Providers") to enhance our services including but not limited to hosting the Platform, payment processing, analyzing data, providing customer service, etc. Examples of such providers include:
  • Google Analytics – for website analytics, which may involve sharing IP addresses and browser data.
  • Razorpay, PayU – to facilitate secure transactions.
  • Amazon Web Services (AWS) – or similar cloud service providers for secure data storage.

  All of this information will be shared in the form of aggregated anonymized data and will be governed by strict contractual arrangements that ensure the confidentiality and security of your personal information in accordance with this Privacy Policy. Users have the right to inquire about data-sharing practices at any time.

• Service Improvement and Marketing: InfoBay AI may share aggregated, anonymized information including your personally identifiable information (excluding Sensitive Personal Data or Information) when it is required to be shared with sponsors, partners, advertisers, analytics companies, or third parties for the purpose of marketing, advertising promotional offers, offering product information and market research, in connection with the Service. This sharing is conducted under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy.

YOUR RIGHTS AND CHOICES

InfoBay AI would like to ensure that you are fully aware of all your rights regarding your personal data. You are entitled to request access to the Data that InfoBay AI holds about you and may request copies of such Data, for which we may charge a reasonable administrative fee where permitted by law. You also have the right to request the erasure of your personal data, including End User Data and Customer Data, where applicable. Additionally, you have the right to request that InfoBay AI restrict the processing of your Data; however, in such cases, InfoBay AI may need to suspend certain Services and may terminate its contractual obligations with you where the processing of such Data is necessary to provide those Services.

You also have the right to access, correct, or delete your personal information held by InfoBay AI. To exercise any of these rights, you may contact us using the details provided below. Additionally, you may manage your communication preferences and opt out of receiving promotional or non-essential emails. However, InfoBay AI reserves the right to send you important notices regarding your account or services, even if email notifications have been disabled from your end.

You may contact us to exercise your rights through the following methods:

By Post:

By Email:

[email protected]

DATA RETENTION AND PRIVACY POLICY DATA RETENTION

InfoBay AI retains user data for as long as the user's account remains active. This retention period may be extended based on applicable legal, regulatory, or operational requirements.

We reserve the right to modify our data retention practices at our sole discretion to comply with laws, enforce our rights, resolve disputes, or fulfill other legitimate business purposes. For instance, we may retain certain data for longer periods to comply with statutory obligations or industry best practices, or retain it for shorter periods where the data is no longer necessary and to optimize storage and system performance, unless otherwise prohibited by law.

THIRD PARTIES AND THIRD-PARTY SITES

Our Services may contain links to third-party websites, applications, or platforms. These links may be provided as part of our Services or based on instructions from you. When you or your End Users click on such links, you may be redirected to a third-party website or platform and leave the InfoBay AI platform.

This Privacy Policy does not apply to the collection, use, or disclosure of information by third parties through websites, applications, products, or services that we do not own or control, or through any third-party features or services that may be integrated with or accessible through the InfoBay AI platform. We are not responsible for the privacy practices, policies, or content of such third-party websites or services.

By accessing or using any third-party website or platform through our Services, you acknowledge and agree that InfoBay AI shall not be liable for any loss, damage, or claims arising from your use of such third-party websites or platforms.

The inclusion of links to third-party websites or platforms on our platform does not imply endorsement, approval, or recommendation by InfoBay AI. All trademarks, logos, and trade names appearing on the platform that belong to third parties remain the property of their respective owner.

SECURITY: HOW WE PROTECT YOUR INFORMATION

InfoBay AI has implemented appropriate physical, electronic, and managerial safeguards to protect your Data and help prevent unauthorized access, loss, or misuse. These measures take into account the sensitivity of the Data we collect, process, and store, as well as the current state of technology. We follow industry-standard security practices to protect your information, including personally identifiable information, both during transmission and after it is received.

While we strive to use commercially reasonable means to protect your Data, no security system can guarantee absolute security. Therefore, the security of your Data cannot be guaranteed, and its use in a manner inconsistent with this Privacy Policy cannot be entirely ruled out. InfoBay AI processes your Data in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as the Digital Personal Data Protection Act, 2023.

We assume no liability for unauthorized access, errors in transmission, or other events beyond our control. You also play a crucial role in keeping your Data secure: do not share your account credentials with anyone. InfoBay AI will not be held responsible for any loss, damage, or misuse of your Data that is caused by events beyond our reasonable control or by actions attributable to you.

USER COMMUNICATIONS

If you communicate with InfoBay AI through email or any other medium, we may retain such communications for the purposes of responding to your inquiries, improving our services, maintaining internal records, and for other legitimate business or legal purposes.

YOUR CONSENT

We are committed to ensuring that all users of our Application, Services, Products, and Website provide informed and explicit consent prior to the collection or processing of any personal information.

By signing up, registering, accessing, or using our Application, Services, Products, or Website (collectively, the "Platform"), you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. You expressly consent to the collection, use, processing, storage, transfer, and disclosure of your personal information in accordance with this Privacy Policy, as amended from time to time.

For users on Web and iOS platforms, consent is obtained through your affirmative action of accessing or using the Platform, including registration or account creation.

For users on Android devices, consent is obtained through the action of checking the designated checkbox during the registration or onboarding process, indicating your acceptance of this Privacy Policy.

All data processing activities — including but not limited to the collection, storage, use, deletion, combination, sharing, transfer, and disclosure of information — shall take place within the territory of India and shall be governed by the applicable data protection laws of India.

If you are accessing the Platform from a jurisdiction outside of India, you expressly acknowledge and agree that your personal information will be transferred to, processed in, and stored in India. By continuing to use the Platform, you consent to such cross-border data transfer and processing in accordance with this Privacy Policy.

DELETION OF PERSONAL INFORMATION

InfoBay AI respects your right to delete your personal data and provides multiple ways to request deletion.

Request for Account and Data Deletion

Users may request deletion of their account and associated personal data through:

• Deletion via Platform: Users may delete their account directly through the Platform by:
  • Logging in via the Web Portal, Android App, or iOS App
  • Navigating to the My Profile or My Account section
  • Locate the Delete Account button or information icon (i).
  • Click and confirm the account deletion request
• Email Request: Alternatively, you may send an Email to [email protected] from your registered email address with details of the information you wish to delete.

Upon receiving your request, we will verify your identity to prevent unauthorized data deletion. If we cannot verify the identity of the person making the request, we may deny the request.

Processing Timeline & Confirmation

• If you submit a deletion request via the Platform's built-in Delete Account feature, the process will be initiated within 2 hours and completed within 2 days.
• For requests submitted via email, the request will be initiated within 48 hours and is typically completed within 7 days, depending on the nature of the request and regulatory requirements.
• A confirmation email will be sent to you once all the information specified by you is permanently deleted from InfoBay AI and all its extensions.

Exceptions & Data Retention Limitations

Some data cannot be immediately erased due to legal, financial, and security obligations, including transaction records and payment history (retained for tax and regulatory compliance, security), fraud detection logs (retained for platform security) and anonymized data.

If your deletion request includes such legally protected data, we will notify you about the specific retention period before full deletion.

Users who wish to deactivate their account instead of permanent deletion may do so through their account settings, allowing for future reactivation.

SECURITY OF COLLECTED INFORMATION

InfoBay AI takes the security of your personal information seriously and employs appropriate industry standard technical and organizational measures to protect your personal information against unauthorized access, unlawful processing and against accidental loss, destruction, or damage.

Security Measures Implemented:

• InfoBay AI uses industry-standard encryption and security protocols to protect user data.
• All data transmitted to and from the Platform is encrypted using TLS (Transport Layer Security) with modern cryptographic standards including SHA-256 and ECDSA certificates.
• SSL testing and manual security audits are conducted regularly by our internal QA team to monitor vulnerabilities and ensure data integrity.

While we implement robust security controls, it is important to note that no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should take steps to protect your data from unauthorized access.

DATA RETENTION & DELETION

InfoBay AI retains your personal data for no longer than is necessary for our business purposes or for legal requirements. Once retention periods expire, data is permanently deleted using secure erasure methods (e.g., data wiping, cryptographic deletion, or shredding). If deletion is not possible due to legal or regulatory reasons, we will securely store your data and restrict further processing until deletion is feasible.

REPRESENTATIONS AND WARRANTIES

User Representations: By using the Platform, you confirm that all the information you provide is true, accurate, and lawfully shared, either by you or with proper authorization. InfoBay AI does not verify the authenticity of the user-submitted data and will not be held responsible for any false, misleading, or unauthorized information arising from your breach of these terms. InfoBay AI, in turn assures users that it collects sensitive personal data only where lawful and necessary and follows the security and data handling standards prescribed under applicable IT laws.

USER GRIEVANCE REDRESSAL

InfoBay AI is committed to addressing user concerns in a timely and effective manner. Our Grievance Officer shall make all reasonable efforts to resolve your grievances at the earliest possible opportunity, in accordance with applicable laws.

Grievance Officer: Mr. Rohit Manglik

By post:

By email:

[email protected]

Response Timelines:

• InfoBay AI will acknowledge receipt of the grievance within 48 hours.
• We will make reasonable efforts to resolve the grievance within 15 working days, subject to the complexity of the issue and applicable legal requirements.

If you have any complaints or concerns regarding the use of the Site, Application, or Services, you may reach out to our Grievance Officer at the contact details provided above.

COMPLIANCE WITH APPLICABLE LAWS

The Data we receive from you may be processed and stored in India and/or in other jurisdictions where the servers of our cloud service providers or infrastructure partners are located. These locations may have data protection laws that differ from those of the country in which you or your End Users reside. By using our Services and executing any service agreement with us, you consent to the collection, transfer, processing, storage, and disclosure of your Data as described in this Privacy Policy, including the transfer of your Data outside your country or the country of residence of your End Users.

InfoBay AI complies with applicable data protection laws and regulations, including but not limited to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, along with other applicable laws governing data protection and privacy.

Where applicable data protection laws require a higher standard of protection for Data than that set out in this Privacy Policy, the requirements of such applicable laws shall prevail. Where applicable laws establish a lower standard of protection than that provided in this Privacy Policy, the provisions of this Privacy Policy shall apply.

If you believe that any applicable law prevents InfoBay AI from fulfilling its obligations under this Privacy Policy or the Terms of Service, or affects our ability to provide Services, you should promptly notify us.

For any queries relating to your Data or this Privacy Policy, you may contact us at: [email protected].

CHILDREN

You must ensure that the Services provided by InfoBay AI through the Company Platform are not used by End Users under the age of 18. We do not knowingly collect personal data from children under the age of 13, nor do we knowingly market to or solicit information from individuals under the age of 18.

If we become aware that any End User submitting data through the Company Platform is under the age of 18, InfoBay AI reserves the right to suspend the Services associated with such End User and delete any related data as soon as reasonably possible.

GOVERNING LAW AND JURISDICTION

In the event of any dispute, claim, or controversy arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, the same shall be referred to a sole arbitrator, mutually appointed by the parties, and shall be governed by the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

The language of the arbitration proceedings shall be English. The seat and venue of arbitration shall be Lucknow, Uttar Pradesh, India. The decision or award of the arbitrator shall be final and binding on both parties.

This Agreement shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts located in Lucknow, Uttar Pradesh, shall have exclusive jurisdiction over all matters arising out of or in connection with this Agreement.

UPDATES

This Privacy Policy may be updated from time to time to reflect changes in legal, regulatory, or operational requirements. If we make any changes, we will update the effective date at the beginning of this Privacy Policy. Where appropriate, we may also provide additional notice of significant changes before they become effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect and handle your information. Your continued use of our Services after any updates to this Privacy Policy will constitute your acceptance of the revised Privacy Policy on a prospective basis.

CONTACT US

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your Data, you may contact us at:

By Email: [email protected]