USP 01
Real Spontaneous Speech — Not Scripted
Live call center conversations capture disfluencies, interruptions, code-switching, and domain vocabulary used organically. Models trained on real conversations generalize far better to production than prompted audio.
vs. acted / prompted: more realistic acoustic and lexical variation
USP 02
Dual Channel — Agent & Customer Separate Tracks
Perfect diarization ground truth without post-hoc separation. Unlocks contact center AI, agent assist, compliance monitoring. Available for English (US/UK/IN), French, Arabic, Nepali, Bengali, Swahili, and more.
Gold standard for speaker diarization — no public dataset matches this at scale
USP 03
15+ Industry Verticals — Native Domain Vocabulary
Banking, healthcare, insurance, agriculture, telecom, QSR, humanitarian aid, SaaS, real estate, solar energy, travel. Industry-specific vocabulary inherent in the data — not annotated after the fact.
Industries: Banking · Healthcare · Insurance · Agriculture · Telecom · QSR · SaaS · Logistics · Humanitarian Aid · Real Estate
USP 04
Low-Resource Global Languages Unavailable Elsewhere
African languages: Swahili (146.3K hrs), Kinyarwanda (3.3K hrs), Luganda (21.6K hrs), Ganda, Chichewa. South Asian: Nepali (235K hrs), Bengali (377K hrs), Odia (12.7K hrs). Southeast Asian: Bahasa Indonesia, Javanese. All with enterprise-grade quality annotation and dual-channel where available.
Swahili 146.3K hrs · Nepali 235K hrs · Kinyarwanda 3.3K hrs · no commercial alternative at this depth
USP 05
Multilingual Code-Switching — Natural, Not Scripted
Real-world multilingual environments naturally blend languages within conversations — Arabic-French in North Africa, Bahasa-English across Southeast Asia, English-local language in enterprise call centers globally. InfoBay's corpus captures this cross-lingual mixing organically at scale, enabling voice AI models that handle real-world multilingual conversation without brittle hard language boundaries.
No synthetic or scripted dataset replicates the natural code-switching patterns found in real enterprise call centers
USP 06
Enterprise Data Agreements — Consent-Chain Documented
Collected via formal agreements with enterprise operators. EU AI Act Article 10, India DPDP Act, and CCPA require documented provenance. InfoBay's collection architecture is built for this from the ground up.
Not web-scraped · GDPR-eligible lineage · enterprise agreement structure